Quality Control System
Customer satisfaction is of paramount importance to us.
To this end we have created continuous quality control system.
The objective of the system is to ensure fuel quality control along the whole route to petrol stations: from oil bases to Helios petrol station fuelling nozzles.
Our quality laboratories perform control measurements of each consignment of oil products: in oil base prior to pouring into oil tank carriers and in petrol stations on a monthly basis. All samples shall comply with oil product quality requirements based on their physical and chemical properties.
Testing and certification are carried out in seven regional centres in Kazakhstan: Almaty, Karaganda, Kostanay, Aktobe, Shymkent, Kokchetau and Pavlodar. Our laboratories have been certified by RoK State Standard bodies and have state-of-the-art equipment that enables to test petrol, diesel fuel and liquid gas based on all parameters.
Helios petrol stations sell oil products of Pavlodar Oil Refinery and leading Russian manufacturers. This means that you receive high quality and certified manufacturers’ fuel.
We have allocated individual petrol tankers in order not to mix various types of oil products at petrol stations.
Oil product quality control laboratory was opened in 2008 and is used for efficient fuel sample testing.
This is the first mobile quality control laboratory in our company. It will enable to increase data processing speed during petrol station inspection. To date quality control laboratory has been launched only in Almaty City. Such laboratories will be launched in other cities in Kazakhstan in future. Mobile quality control laboratories are equipped with state-of-the-art equipment and all required instruments to determine oil product quality. This equipment enables to establish deviations from standards and requirements within short timeframe. Technological and quality control department specialists perform laboratory testing at petrol station. In addition to routine inspections inspectors efficiently respond to consumer claims